Auto Body Shop: San Diego – Downtown Location

"We were very apprehensive about dealing with a company referred by the insurance company but our service advisor, Fidel Cortez made the experience one to remember! He was very helpful, courteous, and professional. It was a pleasure working with him."   – Boris

"I have caliber collision national city to do repair on my car last April. They are very helpful. I was impress with the repair except that one time I start my car it is not turning over that seems my battery is dead. When I open the hood and check the battery, my terminal was loose. I know they did disconnect my battery because I have to enter my radio code to get my radio working. Then at the bottom of the front bumper,I think another piece is missing."   – Florane

""I believe it’s the first time I have had GREAT service from my first call to AAA to the call to Calipers Collision San Diego Downtown. The downtown office was helpful from the moment they said “hello!” Fernando Gutierrez the estimator made the process seamless as a car accident can be especially since I did not know if the car would be considered totaled since it’s an old car but it still runs and with the economy it’s best to keep me from buying a new car! He said Calipers would keep the car for 10 to 15 days. In the meantime AAA provided a rental from Enterprise and they gave me another SUV. This was good news since I had a photography job the next day. Finally I was so happy to get my car back in 10 days which helped since I was convinced by Enterprise to pay a $25 protection fee per day. I would like to extend a THANK YOU to everyone that helped me through this process!!! Overall Caliper Collison supports what they promote, “RESTORING THE RHYTHM OF YOUR LIFE.” - Mary"   – Mary

"Repair was perfect. It was a headlight. When I went back o see if they could make the other headlight look better at my expense they did it at no charge !"   – Susan

"Absolutely wonderful ,I would certainly recommend them to all my friends & family."   – Amrta

"Very friendly and efficient service. The repair work was done extremely well. They were finished ahead of time, too!"   – Rosemary

"Thanks for the great service!"   – Esther

"Excellent, excellent and caring help. Thank you."   – Marilyn

"Fausto Gonzalez did an outstanding job representing me and taking care of my car. (San Diego--Pacific Beach location)"   – Wil

"We were extremely pleased with the dedication, commitment and extraordinary service provided by Ricardo and Gary on our vehicle. They provided service that was far above and beyond the service we expected. Sincere appreciation for your efforts!"   – Jim

"My car had been damaged several years ago by some idiot throwing rocks. Caliber made the repairs and the car looked great. A couple of months ago I noticed cracks in the paint. I went back to Caliber with it and Marvin inspected the damage. He had a rep from the paint manufacturer test the paint. He then took my car in and told me not to worry he would make my car look better than new. I was actually planning to trade the car in but once I got it back it actually did look better than new. I receive compliments about my car all the time now and have even added a few upgrades to it. No way will I be trading in my car. Thank you Marvin!!"   – Murph

"took my car in for a small fender bender and a rim repair also alignment, three days my car was ready, looked better than before they washed it inside and out loved everything they do their customer service was excellent two thumbs up"   – George

"My wife and I were visiting San Diego from our home in Seattle, when we were struck from behind by a large SUV while stopped at a traffic light. While still drivable, the rear of the car had sustained considerable damage, rendering it unsafe to attempt to drive it home. We have a friend in San Diego who drives Mercedes, and he as well as the Mercedes dealership recommended Caliber. I called, scheduled an appointment for an estimate where I learned they were also highly recommended by my USAA and Mercedes. They bent over backwards to get my car in for repair immediately and then volunteered to drive me to any car rental facility I wanted. They gave me a preliminary estimate of the expense and time and promised to call me the next day with even better estimates. Throughout the repair process they kept me informed of the status and kept refining the time when my car would be ready for me to pick it up, making it possible for us to schedule airline flights to fly back to San Diego. We arrived on Saturday, and immediately received a call from Caliber telling us they were working on Saturday to finish the car, and would even open on Sunday to deliver it to us. The car was repaired flawlessly, and it was impossible for me to tell it had been in a major collision. We have been driving it a month now, since the repair, and have found no flaws. To me, their craftsmanship and customer service were the best I have experienced. I would highly recommend them to anyone!"   – Harold

"This review is for their Pacific Beach (Balboa Avenue) location, which doesn't seem to be in the system yet. Anyway, these guys are pros! From the front office staff, all the way back, I was treated like royalty....and that was for a dinged up bumper on a 12 year old car!"   – Ryan

"These guys went above and beyond to make my truck return in pristine condition. I mean it looked AMAZING and exceeded my expectations. Updates were given regularly (via phone) and they actually finished sooner than expected. Very nice guys and treated me with respect every interaction we had. Thank you for your awesome service!"   – Van

"I recently had took my car into this location to fix damage to the passenger side door done from mild accident. Guillermo and Trevor were the two who I primarily dealt with and they were both incredibly helpful and professional throughout the whole process. Due to a check engine light malfunction that was out of their control, the repairs took longer than expected but they maintained a constant line of communication with me regarding what was going on and ensured that my car was taken care of at every turn. I appreciated their dedication to finding out what the issue was and getting it fixed before giving my car back. It shows they truly care about quality and their customers. Rather than give me the car back and let me know of the issue, they took the initiative to go above and beyond and get it taken care of. I highly recommend this location and think both of these guys deserve recognition for their great, hard work. The actual repairs were done wonderfully and I am incredibly pleased with my car, the whole team responsible for the repairs deserves proper kudos! Thank you so much, my car is my baby and I had every confidence she was in good hands every step of the way.
This shop goes above and beyond."   – Danielle

"I was really pleased with the customer service at Caliber. Andrew consistently called to keep me up to date with the repair of my vehicle, and to assure me that insurance and billing was properly set up. I felt confident that they were extremely organized. Accidents are stressful and time consuming- their service gave me peace of mind that the repair process would go smoothly."   – Lea

"Everything about this experience was fabulous! Guillermo was extremely professional, kept us informed about the repairs while we were out of the country, and had the car ready for us -- ahead of schedule -- by the time we returned. Thank you!! We will be back the next time we need your services!"   – Craig

"Everyone at this location was amazing...everything was handled so professionally and they made my whole repair experience painless!!!"   – Debra

"Everyone at Caliber collision was extremely friendly and helpful. They explained the process to me every step of the way. I was kept updated by email. It was a very good experience at a time when a person is stressed from the accident. Thank you"   – LCDR Michael