"This was the first time I went through a bad accident. Luis was great, really professional. My car is scheduled to be ready ahead of time. Also Diana was very sweet." – Hazel
"Excellent repair. Only one complaint: connecting the two keys together makes sure that if you lose one key you have lost both. If there is a valid reason for this policy I would like to hear it." – Howard
"I have had several of my cars repaired at Caliber's Hawthorne location. Manager Marc Wilson did a fantastic job keeping me informed and making sure every aspect was done perfectly. I am more than happy to recommend him for any repairs." – Steve
"Outstanding." – Douglas
"I was very pleased with the work. I also loved the Professionalism of all the employees. I appreciated the fact that they kept their word. Example, if they promised me a phone call, I never had to call them and they always kept me updated on the status of my car. Great Job!" – Saundra
"The staff is super friendly and they always have my car ready on time or even before the estimated date and they make sure everything is done perfectly. Luis is such a huge help. I'd recommend anyone to them!" – Erika
"I had my accident repair completed at the Gardena location - Rosecrans & Western. The agent/rep was very helpful and experienced and was especially accommodating. I had to go out of state for a few days longer than the completion date and my rep helped me with that. My only complaint is that months after the repair - the replaced front bumper began to rust and small pits all along the top bubbled with the chrome falling away in small chips. I wished I had more closely inspected it sooner and maybe have gotten a new part rather than a used replacement part. All of the other body work was fine." – James
"I have been in customer service for 16 years and I know what it takes to make a good impression on a customer. I want to say that Ana at the Gardena location is a great asset to your company. She was very professional and helpful. She exceeded all expectations and then some. I have dealt with other body shops in the past and by far this was my best experience. She made a hard situation very smooth and easy. Because of her I will be referring family and friends to caliber in Gardena. She was wonder and I want to say a job well done. Ana is excellent and I hope that all employees provide same customer service that she has. If so you will be in business forever. Thanks Ana for a job well done." – Larry
"omg, I'm extremely satisfied with service at Caliber Collision! Paul was great, he was extremely welcoming and kept me updated throughout the entire process and Diana was also courteous and calming. Caliber Collision of Hawthorne gets ⭐⭐⭐⭐⭐" – Manessah
"Very happy with Caliber Collision - times two... meaning 2 years ago I was rear - ended by a texting oblivious driver and CC took care of my truck with my insurance company recommendation. At the time all looked 100% and I was quite happy with everything. Months later, however, rust started to appear on my replaced bumper... I did not exactly take care of it right away as I go out of state a lot and just did not address it. (my bad.) I did however mention on a survey that I was unhappy with that bumper and would you believe that the service advisor Jose Becerra chased me down saying they wanted to fix me 100% per their warranty statement. I brought the truck in and they met their 100% satisfaction guarantee with me for sure :) - Hey stuff happens - the real measure of "warranties" is not what companies claim will do for you - it is what they do to make you happy when they deliver later - to make up for any shortcoming. That is Quality Assurance." – james
"I was very happy with the service. got my car back within the time I was told." – rita
