"Very pleased with the service that I received from Caliber NRH. I have had to bring the vehicle back in a few times since my repair early last year and every time I was pleasantly surprised at the quick, no questions asked speedy response. When Caliber says "Lifetime Guarantee", they mean it. Rare in this world today!! Thanks to Aaron, Elizabeth and Steve for the great service!" – Alan
"Robert Brown was a super person to work with. Very professional, friendly, and made sure my vehicle was repaired the proper way. Robert kept me informed and vehicle was repaired in a timely fashion. Thanks also to Omar. If I ever need any body work repairs on my vehicle in the future, I will certainly return to Caliber. And the
1st person I will ask for is Robert Brown. - Lloyd" – Lloyd
"Everyone at Caliber was very courteous and repaired my truck professionalism. My truck is a 2003 Chevy and they put it back in the same great condition that ai have kept it in since it was new. Thank you Caliber" – Ron
"Absolutely impressed. Very nice people and will go back here for ANY car problems again!" – Sara
"everyone at caliber were so ready to help get my car fixed and what a great job you all did. From the office people to the repair people I felt comfortable every step of the process" – Sharon
"5-star body work and customer forcus. My truck looked brand new. Paint matched perfectly. Plus, the folks at had cleaned the interior thoroughly, and it looked brand new, too. Can't say enough about their work and the professionalism of my service advisor, Steve Blackwell. I understand why USAA recommends Caliber Collision. They're beyond excellent." – David
"Amazing customer service throughout the whole experience! From Geico, to Caliber, to Enterprise, everyone was so great and so quick. Only thing was they forgot to screw my gas cap to my car, but that's okay, it was an easy fix at home :)" – Cassandra
"Jarvis was very responsive and professional. He kept me updated and I felt at ease going through the entire repair process. I got my car back and with the new paint job, it looks better than ever before. Thanks for all your help, Jarvis." – Jeff
"repeat customer!
friendly knowledgeable staff and high quality work!" – Linda
"I am so glad I listened to my Insurance carrier on where to take my pickup for repairs. The Flory St. location was awesome. From the customer service in front door to the final completion of my vehicle. Everyone was nice and helpful and made my visit more than I expected from a service center. These people have it down. Customer satisfaction A ++ The manager at this location Scott Corbin has set up an enjoyable experience that I will remember for a long time. Robert my customer service rep helped me thru the process perfect. Always contacting me with status reports and making me feel like a long time customer. I will and have already recommended this location to friends and possible collision customers. Thanks again Caliber Collision in North Richland Hills for taking GREAT care of my pickup." – Bob
"My car looked as good as knew. I used your Flory Street location in N. Richland Hills, TX. Robert was very helpful in explaining all the procedures and techniques for the repair of my car. He provided personal service. I would highly recommend Caliber. In fact, I already have several times." – Carolynn
"Completely Satisfied!
Was hit from behind. Took my Explorer in for repair. Steve is the one that handled my work. I'm am always skeptical when taking my vehicle in for repair due to past experiences that were not so pleasant. Steve put my mind at ease from the start. He continued to impress me with daily updates and let me know exactly what was being done and the time frame to expect it. Vehicle was completed when promised and and the work was exceptional. Thank you Steve for your wonderful customer service and to those at Caliber that performed the excellent work on my vehicle. I would highly recommend to anyone seeking repairs." – Sherrie
"Donald Pruett did a fantastic job of keeping me informed every step of the way. Also, Angela was helpful, polite and made me feel very comfortable while waiting. The repairs were excellent and they returned my vehicle clean and fresh. I hope I will not need these services any time soon but if I do, I will certainly return to Caliber. Thanks to all." – Jack
"Robert is very helpful,job was well done" – Don
"Great customer service. Very prompt service. Very friendly staff" – Lawrence
"The car looked great and the paint job was a perfect match. I really appreciated your efficiency and professionalism." – Deann
"This is for Richland Hills, not North Richland Hills: Melissa was my service adviser and could not have been more courteous and professional. It was my first experience with a body's shop and I was very pleased with the results. I had both hail and collision damage and my car looked like new when Caliber finished w its it! Thank you Melissa!" – Susan
"I want to thank Caliber for the excellent work you put into my car. I took the car into the North Richland Hills location, immediately I was met by Matt Brooks, EXCELLECT CUSTOMER SERVICE, Matt kept us informed and handled the insurance company and all the small details of paperwork. I want to say thank the auto body shop, the painters and the mechanics; the car is beautiful and operates as if, I had just bought it brand new. You have earned my future business and I will tell all my friends because I want to share my hassle-free experience with everyone!! This all began when my son was involved in a car accident during an ice storm. I was traumatized to see the amount of damage to the car. In the end, the car protected him, in the way the car is designed to do. Caliber came behind us and repaired all the damages that this ugly ice storm threw at us! Excellent work!!" – Elizabeth
"Caliber did a great job repairing my car. They even delivered my car to me. I feel that was going above and beyond great customer service." – Mary
"Not what I expected. I went in with very high expectations, but maybe that's my fault. My repair job took a little over a month to get done, when the estimated time was only 10 days. However their customer service/staff was always very friendly and very willing to help me. In the end the job that was done was great and they accommodated my every need. Even though my experience wasn't perfect, I have nothing negative to say. They have won me over and have a new client !" – Lizania
